Ghana’s PURC Central Region Resolves 95% of Complaints

The Public Utilities Regulatory Commission (PURC) Central Regional Office in Ghana resolved 95% of the 908 consumer complaints it received during the first half of 2026. The office focused on public education initiatives targeting communities, schools, and local government assemblies to raise awareness of consumer rights and utility processes. Though complaints increased from the same period in 2025, the high resolution rate demonstrates a commitment to addressing consumer issues.

Quality of service delivery was the most frequent complaint, indicating a need for utility providers to invest in infrastructure and reliability. The PURC also conducted inspections and fostered collaboration with local stakeholders to improve service.

The office plans to continue expanding educational campaigns and monitoring activities in the second half of 2026, working with utility providers to enhance service quality and accessibility throughout the Central Region.