Karnataka expands citizen services with new app
Summary and headline written by AI from the source article. How we work
The Karnataka government in India will broaden its Praja Seve program, designed to address citizen complaints, by launching the ‘Namma Seve’ app and moving the remaining government services online.
Praja Seve began on September 5, and officials expect to release the app before October 2. Currently, 2,300 of the state’s 2,456 government services are available online, with plans to include the final 156. The government also intends to use artificial intelligence to efficiently sort applications received through Praja Seve.
This AI will route applications to the correct departments, even if citizens miscategorize their requests or errors occur during data entry. Officials must provide a clear reason for rejecting any application within 21 days, and repeated failures to do so will result in disciplinary action. Since the September 5 launch of Praja Seve Abhiyan, the government has resolved 13,872 of the 26,386 grievances received.
The Revenue Department received the most grievances, at 9,260, while Kolar district submitted the highest number of applications overall. The government will also introduce a citizen feedback and rating system to monitor service quality, requiring justification for low ratings and escalating concerns to higher authorities.
