Istanbul residents pay utility bills for strangers through online platform

The Istanbul city administration launched a digital platform called Askıda Fatura to allow residents to pay the water and gas bills of other households.

The initiative draws inspiration from Askıda Ekmek, a traditional Turkish custom where people buy extra bread at a bakery to leave for those who cannot afford it. The city government adopted this principle in May 2020 to provide financial relief during the COVID-19 pandemic.

The system works by connecting people who can afford to help with those in financial need. A household that cannot pay its utility bill first applies for social assistance from the city. If the city approves the request, the outstanding bill appears on the Askıda Fatura platform. People who want to contribute can view a list of open bills and their amounts, then pay for one online.

The funds go directly to the utility provider while the identity of the recipient remains anonymous. The city administration says the platform has successfully facilitated the payment of more than 525,000 bills since its launch. This collective effort has raised more than 136 million Turkish Lira to date. While the program provides tangible relief by covering specific debts, it does not solve the underlying financial problems of the households.

The city has also expanded the program to include support for families with small children and students.